- All shipments worth 55 AED or more are free of cost and delivered across the UAE (except the Western Region).
- Orders from major cities in the UAE are delivered within 2-3 working days.
- Orders placed after 6:00 p.m. will be dispatched the next day.
- Orders placed over the weekend and/or at Public Holidays will be processed on the next working day.
Payment Methods
We offer Credit Card payment, Cash on Delivery (COD), Tamara, and Tabby for a convenient and flexible shopping experience.
At Passo E Cuci, customer satisfaction is our priority. We want you to shop with confidence, knowing that we’re here to support you every step of the way.
We offer a 10-day return and exchange policy. If the product doesn’t meet your expectations, you can return it for a refund or exchange it for another item — your choice.
To proceed, please ensure the item is unused, in its original packaging, and includes the original invoice. Please fill out our Return & Exchange Form and send the product to our return address. Our support team is always ready to assist you.
One-Step Online Return
Fill out the Return & Exchange Form — we’ll take it from there.
Refunds on Sale Items
Items purchased with a discount of more than 20% are not eligible for a refund.
Delivery Charges
In case of a refund, AED 20 will be deducted as delivery and handling charges.
Refund Processing
Once we receive and inspect the returned item, refunds are processed within 10 working days to your original payment method.
Received Wrong or Faulty Item?
If you’ve received the wrong product or a damaged item, please complete the Return & Exchange Form and return it to us. We’ll replace it as soon as possible.
Failed Deliveries
If a delivery fails due to customer unavailability or incorrect details, your account may be placed on hold, and an advance payment will be required for future orders.
Return Address
Please send your return along with the original invoice to:
Online Return Department
For assistance, call us at: +971 561236745
Email: support@passoecuci.com
Caring for Passo e Cuci footwear is an authentic beauty ritual, a gesture of attention that preserves its splendor and longevity over time.
- To preserve the original shape of the footwear, we invite you to always use a shoehorn when putting them on.
- For the cleaning and shine of your footwear, we recommend using premium leather care products, avoiding soaps or chemical detergents, and refraining from washing them in a washing machine.
- During periods of non-use, insert wooden shoe trees or tissue paper inside the shoes to keep their structure intact, and carefully store them in their original fabric dust bags.
- Preserve the softness of the leather by keeping your footwear away from direct sources of heat and moisture.
- Any slight variations in the leather due to exposure to weathering agents are a natural evolution that lends uniqueness and naturalness to the upper.
To ensure timeless longevity for your footwear, our exclusive repair service is at your disposal. You can request the care of our artisans by contacting our support team.
