At Passo E Cuci, customer satisfaction is our priority. We want you to shop with confidence, knowing that we’re here to support you every step of the way.

We offer a 10-day return and exchange policy. If the product doesn’t meet your expectations, you can return it for a refund or exchange it for another item — your choice.

To proceed, please ensure the item is unused, in its original packaging, and includes the original invoice. Please fill out our Return & Exchange Form and send the product to our return address. Our support team is always ready to assist you.

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One-Step Online Return

Fill out the Return & Exchange Form — we’ll take it from there.

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Refunds on Sale Items

Items purchased with a discount of more than 20% are not eligible for a refund.

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Delivery Charges

In case of a refund, AED 20 will be deducted as delivery and handling charges.

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Refund Processing

Once we receive and inspect the returned item, refunds are processed within 10 working days to your original payment method

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Received Wrong or Faulty Item?

If you’ve received the wrong product or a damaged item, please complete the Return & Exchange Form and return it to us. We’ll replace it as soon as possible.

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Failed Deliveries

If a delivery fails due to customer unavailability or incorrect details, your account may be placed on hold, and an advance payment will be required for future orders.

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Return Address

Please send your return along with the original invoice to:

Online Return Department

For assistance, call us at: +971 561236745

Email: support@passoecuci.com